Contact Us

Feel free to contact us directly if you have any enquires regarding accommodations. We are very pleased that you are choosing us and will answer all your questions.

How can we help?

Reach out to us directly if you have any questions regarding any of our accommodations or services, we are happy to help!

Address
Mérida Yucatán
Phone
+52 (999) 100 5470
Toll-Free
+52 (999) 649 6597
Email


Frequently Asked Questions

Visit our frequently asked questions page to get explaining answers to our most common questions.


Minimum stays of two (02 nights) for all houses.

  • Included for stays of 2 weeks or less.
  • For stays longer than two weeks, electricity will be charged additionally at $4 pesos per KW.

Yes, we offer an additional discount for these types of stays. Contact us for all information and to receive a special offer based on your needs.

All stays of more than 1 week receive a cleaning service once a week, including changing towels and bed linens.

Pets are welcome in some of our properties upon request and for an additional fee. Contact us for more information.

Yes, you can request an additional cleaning service as needed.

  • 1BR House – $450 pesos per day.
  • 2BR House – $600 pesos per day.

Yes, a refundable security deposit will be charged:

For 1 or 2-bedroom houses USD $200.

The deposit is standard practice in the vacation rental sector. It covers any potential damage or additional costs that may occur during your stay.

Most houses have workspaces, in addition to high-speed internet.

  • Casa KA’AN and Casa KAAB share parking with (01) one covered parking space available.
  • Carranza Loft generally has available space on the public street for parking your car.

We hope you have the best experience, but if you need assistance, contact our customer service team at 9991005470

Check-in is from 3:00 pm onwards.

Any damages or additional charges will be deducted from the security deposit. You will receive a detailed statement of these expenses.

The deposit will be automatically refunded after check-out, provided there are no damages or additional charges during your stay.

Check-out time is at 11:00 am.

Inform us of any damage so we can quickly react and replace any broken items for the next guests.

The maximum number of people allowed is specified in the house description. All individuals count, regardless of age.